Terms and conditions

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

If you reserve a trailer and upload your driver’s license and insurance, you hereby swear or affirm under penalty of law that your Driver’s License issued is valid, in good standing and that You are not driving on a suspended or revoked status, that your insurance is valid and in good standing and contains collision coverage to cover any accidents to the trailer while it is in your possession.

By accepting these terms you understand your credit card will be placed on file at the time of pickup and You will be responsible for any damages or lost items.

SMS Notifications and Opt-Out

As part of your booking, you will receive one or more transactional SMS messages (such as booking confirmations, reminders, and pickup or return notices) at the mobile number you provide. These messages are necessary to manage your booking, and at least one initial message will be sent as part of completing it.

Consent to these messages is specific to your booking and is not bundled into, or a condition of, your acceptance of our general Terms of Service. You are not required to agree to marketing or promotional texts to make a booking.

You may opt out at any time by replying STOP (or END, QUIT, UNSUBSCRIBE, or CANCEL) to any message. Once you opt out, we will add your number to our block list and send no further SMS. Reply HELP for assistance or contact us at [support email / phone]. Message and data rates may apply.

We operate our messaging in compliance with the U.S. TCPA, CTIA guidelines, and the requirements of our provider, Twilio, and each message includes clear opt-out instructions (e.g., “Reply STOP to opt out”).

SMS Messaging Policy

Last updated: 7/26/26

This SMS Messaging Policy explains how [BUSINESS NAME] (“we,” “us,” or “our”) sends text messages to customers in connection with bookings made through our website. Our booking and messaging services are powered by Lockii, and text messages are delivered through our messaging provider, Twilio. By making a booking, you agree to this policy.

The messages we send

When you make a booking, you may receive one or more transactional SMS messages at the mobile number you provide. These are service messages tied to your booking, and may include:

Booking confirmations
Reminders (for example, upcoming pickup or return times)
Pickup, collection, and return notices
Identity or account verification links
Payment links, receipts, and payment-related notices
Important updates or changes to your booking

These messages are necessary to complete and manage your booking. At least one initial message will be sent as part of completing your booking. If you do not wish to receive any SMS messages, please contact us via our listed phone number or email address.

We do not send marketing or promotional text messages under this transactional program unless you have separately opted in to receive them.

Consent

By providing your mobile number and completing a booking, you consent to receive the transactional SMS messages described above. This consent is specific to your booking and is not bundled into, or a condition of, your acceptance of our general Terms of Service or Privacy Policy. You are not required to agree to receive marketing or promotional texts in order to make a booking.

Opting out

You may opt out of SMS messages at any time by replying STOP (or END, QUIT, UNSUBSCRIBE, or CANCEL) to any message you receive from us.

Because the first transactional message is sent as part of completing your booking, opting out will not prevent that initial message, but once you reply STOP we will add your number to our block list and send you no further SMS messages. You may receive a single confirmation that you have been unsubscribed.

If you opt out, you remain responsible for managing your booking through other means (such as email or our website), since you will no longer receive SMS updates.

Getting help

Reply HELP to any message for assistance, or contact us at [SUPPORT EMAIL] / [SUPPORT PHONE].

Message frequency and cost

Message frequency varies based on your booking activity. Message and data rates may apply according to your mobile carrier’s plan.

Carriers and delivery

Messages are delivered through Twilio via participating mobile carriers. Carriers are not liable for delayed or undelivered messages, and delivery is not guaranteed in all areas or on all networks.

Privacy

Your mobile number is used only to send the messages described in this policy and is handled in accordance with our Privacy Policy. We do not sell your mobile number or share it with third parties for their own marketing. Your number is shared with our service providers (Lockii and Twilio) solely to deliver these messages.

Compliance

We operate our SMS messaging in compliance with the U.S. Telephone Consumer Protection Act (TCPA), CTIA messaging guidelines, and the requirements of our messaging provider, Twilio. Every message we send includes clear opt-out instructions (for example, “Reply STOP to opt out”).

Changes to this policy

We may update this SMS Messaging Policy from time to time. Changes take effect when we post the updated policy on our website with a new “Last updated” date.

Terms and conditions